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Razorpay, India's leading full-stack fintech company, is seeking a Risk Management Analyst to join its growing team in Bengaluru. The role focuses on protecting the platform and its merchants by identifying and mitigating fraud and risk across transactions.
Key responsibilities include monitoring transactions and merchants to identify fraud and risk, taking immediate action when issues arise. You'll handle transaction queries and discrepancies, working closely with partner banks and law enforcement (Cybercell) to manage chargebacks and customer disputes while minimizing losses. The role involves direct communication with merchants and customers to understand and resolve concerns, as well as identifying innovative process improvements to reduce risks and monetary losses.
Razorpay processes $180+ billion in annualized transactions and powers leading businesses including Airbnb, Facebook, WhatsApp, Airtel, CRED, BookMyShow, Zomato, Swiggy, and over 100 Indian unicorns. The company has raised over $740 million from investors including GIC, Peak XV Partners, Tiger Global, Ribbit Capital, and MasterCard.
The ideal candidate brings a Bachelor's degree plus 2-3 years of risk management experience. Required expertise includes knowledge of customer support platforms (e.g., Freshdesk), chargeback processes and Visa/Mastercard guidelines, fraud detection, and technical chargebacks. Strong interpersonal and communication skills are essential, as the role involves frequent interaction with merchants, customers, and banking partners. You should be detail-oriented, proactive in identifying risks, and capable of working in a fast-paced fintech environment.
