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Mundi is seeking a Senior Collections Analyst to lead portfolio recovery and serve as the strategic point of contact for key accounts and internal teams. You will manage the collections pipeline end-to-end, with primary focus on accounts in arrears exceeding 60 days.
Key Responsibilities:
- Actively manage and negotiate recovery of delinquent accounts, prioritizing high-risk and high-value cases
- Provide proactive, personalized follow-up on strategic customer accounts
- Coordinate claims and recovery efforts with insurance companies and external legal/collection agencies
- Identify early warning signals of credit deterioration and default risk, escalating appropriately
- Prepare weekly portfolio status reports and collections activity summaries for leadership
Required Qualifications:
- Minimum 2 years of direct collections and accounts receivable management experience, ideally in SME, leasing, factoring, or corporate portfolios
- Proven track record negotiating and managing accounts with 60+ day arrears
- Advanced Excel proficiency (pivot tables, data analysis, portfolio analytics)
- Strong conflict resolution and negotiation skills; ability to handle complex cases and difficult customers professionally under pressure
- Analytical mindset with ability to detect early default signals and credit risk patterns
Desirable Experience:
- Background in fintech, leasing, or financing entities
- Knowledge of credit scoring models or early warning systems
- Familiarity with CRM or specialized collections/AR management platforms
- Basic English
You should be proactive, detail-oriented, and driven by a growth mindset—constantly seeking to improve processes and prevent portfolio deterioration before it occurs.
