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Flash Benefícios is an intelligent HR and financial solutions ecosystem that simplifies workplace management through a single platform covering onboarding, time tracking, benefits, and corporate expenses. The company transforms complex processes into seamless experiences for millions of users across Brazil.
In this Customer Success Analyst role, you will manage a portfolio of LTO (Land-to-Operate) clients, understanding their objectives and helping them adopt and extract real value from the platform. You will diagnose why clients underutilize the solution and autonomously execute actions to reverse underperformance. You'll analyze usage and behavioral data to prioritize accounts needing attention and identify expansion opportunities. Your responsibilities include conducting consultative conversations, resolving day-to-day client demands with quality, and evolving from operational execution to increasingly strategic impact. You'll develop technical product knowledge to work independently and bring ideas for process and customer journey improvements.
The role operates in a hybrid, flexible work model with emphasis on autonomy, accelerated learning, and real sense of purpose. Flash values creativity, pragmatism, teamwork, consistent results, and continuous transformation. The company offers flexible benefits (meals, mobility, health, education, culture, wellness), health insurance, life insurance, extended parental leave, birthday day off, home office support, and pet benefits.
REQUIREMENTS:
- Prior experience in Customer Success, Support, or B2B customer-facing roles
- Completed or in-progress higher education in Administration, HR, or related fields
- Genuine desire to grow and develop; potential and learning hunger valued over prior experience
- Diagnostic mindset: curiosity to understand "why" before executing
- Strong written and verbal communication skills
- Experience with CRM tools and management systems (HubSpot or similar)
- Comfort with data and spreadsheets (Google Sheets/Excel)
- Comfort with digital tools and ability to learn new systems quickly
DESIRABLE:
- Knowledge of HR routines, payroll, or labor legislation
