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Cobre is Latin America's leading B2B instant payments platform, building advanced financial infrastructure that enables companies to move funds faster, securely, and efficiently across the region. The company serves fintechs, payment service providers, banks, and corporate finance teams with real-time payments, automated treasury solutions, and unified APIs.
We are seeking an Onboarding Analyst to lead the customer onboarding process. You will be responsible for receiving and reviewing customer files, validating information and documentation, tracking pending items through completion, and ensuring proper customer activation and operationalization.
Key Responsibilities:
• Review and manage customer onboarding files and documentation
• Validate customer information and required documentation
• Track and follow up on pending items with customers and internal teams
• Coordinate the full activation process until customers are operational
• Address and resolve customer questions during onboarding
• Maintain updated customer information and status records
• Ensure compliance with onboarding requirements and timelines
Requirements:
• 2–5 years of experience in banking, FX, fintech, financial operations, or related fields
• Proven experience with customer onboarding, documentation management, and operational processes
• Strong attention to detail and follow-up capabilities
• Excellent customer service skills and written communication
• Organized, proactive, and comfortable managing multiple simultaneous processes
• Ideally, experience in foreign exchange, corporate banking, or financial services
