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Salary: USD 116,960 - 171,900 / annual
Twilio is seeking an Americas Sales Business Partner Manager to serve as a strategic operations leader supporting the Americas Sales organization. You will partner closely with GTM leaders to ensure alignment between sales strategy and execution, drive operational excellence, and deliver measurable results across verticals.
In this role, you will act as a business partner to senior sales leadership, challenging the status quo and shaping strategy to address risks, obstacles, and opportunities. You'll translate strategic initiatives into actionable operational plans and execute them with precision. Key responsibilities include managing forecast and pipeline health to drive predictability, providing business performance insights to facilitate decision-making, and producing recurring and ad hoc executive business updates. You will execute operational cadences at the vertical/segment level supporting Regional VPs of Sales, manage localized planning and sales operations activities (headcount planning, annual planning, account movements, territory and quota operationalization), and serve as the voice of sales in cross-functional initiatives spanning HR, finance, marketing, and product.
You'll collaborate closely with peer Sales Operations functional leaders in Strategic Operations, Sales Compensation, GTM Initiatives, GTM Analytics, and GTM Enablement. This is a hands-on role requiring deep go-to-market and enterprise-scale software/tech sales experience, with the ability to influence and align senior leadership across the organization.
Twilio is a remote-first company, though you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. Occasional travel may be required for project or team in-person meetings.
**Requirements:**
- 6+ years of experience in sales operations, sales, or strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders at $1B+ sales organizations
- Proficiency in sales planning and operations including sales coverage, segmentation, territory planning, sales compensation strategy, and executing a rhythm of business (MBRs, QBRs, etc.)
- Strong problem-solving, communication, and interpersonal skills with demonstrated ability to influence and align senior leadership and teams
- Bachelor's degree or equivalent years of experience; graduate degree a plus
- Not eligible to be hired in CA, CT, NJ, NY, PA, or WA
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
