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WRITER is an enterprise generative AI platform valued at $1.9B that helps leading companies like Mars, Marriott, Uber, and Vanguard build and deploy AI agents grounded in their data. The company is backed by top-tier investors including Premji Invest, Radical Ventures, and ICONIQ Growth.
You will own deployment and activation success across a customer portfolio, embedding deeply into customer organizations to understand their business objectives and drive measurable AI adoption outcomes. This is a customer success and activation role with a builder's mindset—you'll proactively create the conditions for engagement rather than waiting for customers to reach out.
Key responsibilities include:
• Own activation and platform success by understanding each customer's use cases, business objectives, and success metrics; build and co-develop custom AI solutions that translate into workflows driving measurable business impact; design and execute activation strategies that drive platform adoption and business outcomes; implement champion programs, office hours, usage dashboards, customized trainings, and workshops.
• Build champion communities by creating advocate networks and champion communities within customer organizations; establish power user communities that drive peer-to-peer learning; train internal customer trainers to scale enablement; design innovative customer experiences that deepen engagement.
• Lead educational workshops and live events by facilitating dynamic live and virtual training sessions tailored to diverse audiences; partner with the curriculum team while owning customization and delivery for your customers; create memorable learning experiences that inspire action and drive adoption.
• Continuously improve and collaborate by refining materials based on customer feedback and adoption data; work cross-functionally to understand evolving customer needs; identify gaps and champion new training opportunities; build deep relationships with customer stakeholders and executive sponsors.
The role is hybrid based in San Francisco or Seattle, with 25% domestic and international travel required.
REQUIREMENTS:
• At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
• Deep experience understanding customer use cases: discovering, mapping, and leveraging specific workflows and business objectives
• Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
• Success building advocate networks and power user communities
• Ability to connect platform usage to business outcomes and articulate ROI
• Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
• Comfortable understanding technical concepts and communicating them effectively to varied audiences
• Ability to demonstrate use cases and articulate business value
• Expertise delivering virtual and live instructor-led workshops
• Skilled at tailoring content and delivery to diverse audiences based on their use cases
• Ability to partner effectively with curriculum teams while owning customization and delivery
• Excellence building relationships with stakeholders at all levels
• Strong program management skills and natural advisor mindset
• Thrive in fast-paced environments; comfortable with experimentation
• Self-aware, feedback-driven, and committed to continuous growth
About Writer
AI / Data / Infrastructure; SaaS / Enterprise Software — enterprise generative AI platform for business teams.
