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ServiceNow is seeking an Advisory Solution Consultant to support Solution Sales with deep focus on the Telecommunications industry. This is a hands-on technical consulting role combining solution delivery expertise with solution positioning during sales cycles. You will act as a trusted advisor to customers, Sales, Product Management, and executive stakeholders, bringing significant depth in both functional and industry areas while mentoring others and helping shape account strategy in the telecom vertical.
Key Responsibilities:
- Support product sales as a technical and domain expert within client-facing sales teams, with emphasis on telecom operators and service providers
- Lead discovery workshops to understand customers' business challenges, operational models, and technology landscapes, delivering compelling product demonstrations aligned to telecom use cases
- Engage with customers on industry-specific processes and systems, including service operations, network-related workflows, customer service models, order and case management, and operational efficiency initiatives
- Answer product feature and technical questions from customers, partners, and ServiceNow colleagues, connecting platform capabilities to telecom operating realities
- Work closely with Sales to develop account strategies and advance opportunities in the telecommunications vertical
- Provide feedback to Product Management on enhancements addressing telecom customer needs
- Share best practices, reusable assets, and industry knowledge with other Solution Consultants; mentor team members in the telecom domain
- Stay current on market trends, competitive positioning, and the evolving telecommunications landscape
- Support marketing events, executive briefings, industry conferences, user groups, and trade shows focused on telecommunications and digital service providers
Requirements:
- 7+ years of pre-sales solution consulting or sales engineering experience
- Strong experience in the telecommunications industry with solid understanding of telco operations, business processes, and supporting systems
- Experience working with or selling into major telecommunications providers; prior experience with Telefónica, Vodafone, Orange, or similar operators highly valued
- Proficiency with ServiceNow product or strong technical expertise with cloud software solutions
- Experience working collaboratively with Product Management, Product Marketing, partners, and Professional Services
- Territory management skills, including pipeline building and strong partnership with Sales to drive execution excellence
- Ability to act as trusted advisor in complex customer environments and contribute deep expertise in telecommunications domain
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
