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ServiceNow is seeking an Advisory Solution Consultant to support state government clients in Australia. In this role, you will serve as a trusted advisor, working closely with the sales team to understand client requirements and translate them into tailored ServiceNow solutions. You will conduct in-depth analysis of client needs and pain points, develop customized solution designs, and create compelling presentations and demonstrations that communicate value to stakeholders.
Key responsibilities include collaborating with cross-functional teams (sales, product development, project management) to ensure smooth solution implementation, providing ongoing client support throughout the project lifecycle, and serving as a strategic advisor offering best practices and recommendations. You will stay current on industry trends, emerging technologies, and AI integration opportunities, and contribute to team growth through knowledge sharing and mentoring.
This role requires strong technical acumen, excellent communication skills, and the ability to explain complex concepts to diverse stakeholders. You will manage multiple projects simultaneously in a fast-paced environment, build and nurture long-term client relationships, and demonstrate strategic and creative problem-solving.
ServiceNow is an AI-native company—the AI control tower for business reinvention—serving 85% of the Fortune 500. The company emphasizes a distributed, flexible work model with trust-based work personas.
REQUIREMENTS:
- 5+ years of experience in solution consulting, technical sales, or related role
- Bachelor's degree in Computer Science, Business, Engineering, or equivalent practical experience
- Proven expertise in analyzing complex business requirements and designing innovative solutions
- Strong technical acumen with ability to understand and explain technical concepts effectively
- Excellent communication and presentation skills, with ability to tailor messaging to various stakeholders
- Demonstrated experience building and nurturing client relationships
- Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving
- Experience working with Higher Education & Public Sector
- Ability to thrive in fast-paced, dynamic environment and manage multiple projects simultaneously
- Strong problem-solving skills with strategic and creative thinking
- Commitment to diversity, equity, and inclusion
