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ServiceNow is seeking an Advisory Solution Consultant for Finance to join its Solution Consulting team in Tokyo. In this role, you will serve as a technical and domain expert supporting the sales team in driving revenue for one of ServiceNow's key products (Employee Experience, Customer Workflow, or ITX). You will be a hands-on technical consultant responsible for both broad and deep solution delivery and positioning throughout sales cycles.
Key responsibilities include:
- Support product sales as a technical and domain expert embedded within client-facing sales teams
- Lead discovery workshops to understand customer challenges and deliver product demonstrations that align solutions with customer needs
- Answer product feature and technical questions from customers, channel partners, and internal colleagues
- Provide feedback to product management on enhancements that address customer needs and create additional value
- Share and learn best practices and reusable assets with peer Solution Consultants to improve team quality and efficiency
- Stay current on competitive analysis and market differentiation strategies
- Support marketing events including executive briefings, conferences, user groups, and trade shows
- Manage assigned territory, build pipeline, and work collaboratively with Sales to drive execution excellence
ServiceNow operates with flexible work personas depending on the nature of work and assigned location. Travel as necessary is required for this role.
Qualifications:
- 7+ years of pre-sales solution consulting or sales engineering experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Experience collaborating with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and execution excellence with Sales counterparts
