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ServiceNow is seeking an Advisory Solution Consultant - Enterprise to join its Solution Consulting team in Tokyo. This is a hands-on technical consultant role supporting revenue growth for Employee Experience, Customer Workflow, and ITX solutions through direct partnership with Sales, Product Management, and executive leadership.
In this role, you will serve as a technical and domain expert embedded within a client-facing sales team. Key responsibilities include:
• Lead discovery workshops to understand customer challenges and deliver product demonstrations that align ServiceNow solutions with customer needs
• Support product sales by answering technical and feature questions from customers, channel partners, and internal colleagues
• Develop, position, and provide product-specific solutions during sales cycles while achieving quarterly and annual sales targets for an assigned territory
• Provide strategic feedback to product management on enhancements that address customer pain points and create additional value
• Collaborate with other Solution Consultants to share best practices and reusable assets, enhancing team quality and efficiency
• Stay current on competitive landscape and market differentiation strategies
• Support marketing initiatives including executive briefings, conferences, user groups, and trade shows
• Manage territory pipeline and work collaboratively with Sales counterparts to drive execution excellence
ServiceNow operates with flexible work personas depending on the nature of work and assigned location. Travel as necessary is required.
REQUIREMENTS:
• 7+ years of pre-sales solution consulting or sales engineering experience
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience collaborating with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and sales execution excellence
• Willingness to travel as necessary
