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ServiceNow is seeking an Advisory Solution Consultant to join its Solution Consulting team in Mumbai. In this role, you will serve as a technical and domain expert supporting the sales team across Employee Experience, Customer Workflow, and ITX solutions. You will be responsible for guiding revenue generation for assigned products in collaboration with Sales, Product Management, and executive leadership.
Key responsibilities include:
- Support product sales as a technical and domain expert embedded within client-facing sales teams
- Lead discovery workshops to understand customer challenges and deliver product demonstrations that align solutions with customer needs
- Answer product feature and technical questions from customers, channel partners, and internal ServiceNow colleagues
- Provide feedback to product management on product enhancements that address customer needs and create additional value
- Share and learn best practices and reusable assets with peer Solution Consultants to improve team quality and efficiency
- Stay current on competitive analysis and market differentiation strategies
- Support marketing events including executive briefings, conferences, user groups, and trade shows
- Manage assigned territory, build pipeline, and work collaboratively with Sales counterparts to drive execution excellence
This is a hands-on technical consulting role requiring the ability to develop, position, and deliver product-specific solutions during sales cycles while achieving quarterly and annual sales goals.
Requirements:
- 7+ years of pre-sales solution consulting or sales engineering experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Experience working collaboratively with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and execution excellence
- Willingness to travel as necessary
