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ServiceNow is seeking an Advisory Pre-Sales Solution Consultant to work alongside account teams helping major Australian organizations solve business problems on the ServiceNow AI Platform. You will guide customers from initial conversations through confident purchasing decisions, combining strategic advisory work with hands-on technical demonstration.
Key responsibilities include:
• Engage with customer challenges around transformation, efficiency, regulation and resilience, shaping solutions that deliver measurable business outcomes
• Build live, tailored demos and prototypes using ServiceNow's own tools to bring customer scenarios to life, moving beyond slide decks to platform-driven storytelling
• Hold regular strategic conversations with senior executives to help define outcomes and business value
• Partner with sales colleagues on account strategy and opportunity planning
• Prototype AI and agentic workflows, testing possibilities and showing customers the potential impact
• Lead proof-of-value and proof-of-concept cycles, and respond to RFIs and RFPs
• Collaborate across Sales, Product, Professional Services and partners to ensure smooth handoff and customer success
• Stay current with product releases, roadmaps and competitive landscape, sharing insights with peers
• Represent ServiceNow at executive briefings, events and webinars
You will work in a hybrid model with flexibility and trust, with primary office location in Sydney or Melbourne.
Requirements:
• Experience in presales, consulting, solution architecture or similar hands-on enterprise technology roles
• Confidence engaging senior stakeholders with strong storytelling, demonstration and presentation skills
• Hands-on experience with AI, automation or low-code tools, with genuine interest in the evolving AI landscape
• Ability to translate business needs into clear, compelling solutions
• Collaborative style that elevates those around you
• Genuine curiosity, low ego, and always-learning mindset (platform knowledge not required, but willingness to learn fast is essential)
Desirable qualifications:
• ServiceNow, platform, workflow or ITSM experience
• Industry knowledge in Australian sectors such as financial services, government, telco, resources or retail
