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Diligent is seeking an Advisory & Consulting Manager to lead customer adoption initiatives and support business development activities. In this role, you will lead professional services engagements independently or collaboratively, managing project teams and coordinating task allocation across the customer journey and product enablement lifecycle.
Key responsibilities include actively managing projects to ensure successful delivery while minimizing delays and managing budgets efficiently. You will leverage domain and product expertise to expand business through customer interactions, supporting sales on discovery calls, statement of work generation, and scoping activities. You will take the lead in developing strategies to drive adoption of Diligent solutions and identify expansion opportunities within GRC (Governance, Risk, and Compliance) use cases, working in conjunction with Sales Engineers and Customer Success teams.
You will spearhead the development of business solutions that leverage Diligent's full product suite, positioning yourself as a trusted advisor to customers. The ideal candidate is passionate about technology, commercially driven, and fully committed to delivering beautiful customer experiences. You will combine technical knowledge with business acumen to identify upsell and cross-sell opportunities while ensuring customer success and satisfaction throughout engagements.
