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Salary: CAD 77,000 - 91,000 / annual
Staffbase is an AI-native Employee Experience Platform company (unicorn, $1B+ valuation) with 550+ employees serving 1,500+ customers across 14 million employees globally. The company offers industry-leading agentic AI communications channels including intranet, employee app, and email solutions.
You will lead new Staffbase customer implementations, managing project plans and resources through both onboarding and growth phases. Your responsibilities include:
• Lead new customer implementations with full project management oversight
• Develop and execute deployment, change management, and adoption program plans
• Communicate implementation status, issues, risks, and effort clearly to stakeholders
• Build deep product knowledge of Staffbase's core offerings
• Understand customer use cases and apply enterprise best practices to implementations
• Apply vertical industry and functional best practices as applicable
• Establish and oversee customer adoption, training, and best practices development
• Troubleshoot and triage customer issues during implementation
• Collaborate with Sales to scope, estimate, and write Statements of Work
• Partner with Sales and Customer Success Managers to identify growth and expansion opportunities
• Serve as the voice of the customer, providing internal feedback on product improvements
You will work in a fast-paced, high-growth environment supporting enterprise-scale SaaS deployments. The role is based in Canada with hybrid flexibility.
REQUIREMENTS:
• 2-5 years of consulting experience
• 2-5 years of client-facing experience
• Several years of experience working on enterprise-scale deployments
• Familiarity with implementing Software-as-a-Service solutions
• Strong application functional expertise and business application deployment cycle knowledge
• Strong account management expertise
• Project management experience
• Professional fluency in Spanish (required)
• Passion for cloud technologies
• Self-motivated team player ready for fast-paced, high-growth environment
• Nice to have: communications background
