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Salary: CAD 77,000 - 91,000 / annual
Staffbase is an AI-native Employee Experience Platform company (unicorn, $1B+ valuation) with 550+ employees serving 1,500+ customers across 14 million employees globally. The company offers industry-leading agentic AI communications channels including intranet, employee app, and email solutions.
As an Advanced Implementation Consultant, you will lead customer implementations of the Staffbase platform, ensuring new and existing customers have an outstanding adoption experience. You will manage the full lifecycle of customer engagements, from onboarding through growth phases, serving as the primary point of contact for implementation success.
Key responsibilities include:
- Lead new Staffbase customer implementations, managing project plans and resources for both onboarding and growth phases
- Develop and oversee deployment, change management, and adoption programs for each engagement
- Communicate implementation status, issues, risks, and effort clearly to stakeholders
- Build and maintain deep product knowledge of Staffbase's core offerings
- Understand customer use cases and apply Staffbase best practices for enterprise deployments
- Apply vertical industry and functional best practices to customer implementations
- Establish and oversee customer adoption, training, and development of best practices before and during initial rollout
- Troubleshoot and triage customer issues during implementation
- Work with Sales to scope, estimate, and develop Statements of Work for new projects
- Partner with Sales and Customer Success Managers to identify growth and expansion opportunities
- Serve as the voice of the customer, providing internal feedback on product improvements
This is a client-facing role requiring strong delivery expertise, relationship management, and the ability to translate customer needs into successful platform implementations.
Requirements:
- 2-5 years of consulting experience
- 2-5 years of client-facing experience
- Several years of experience working on enterprise-scale deployments
- Familiarity with implementing Software-as-a-Service solutions
- Strong application functional expertise and business application deployment cycle knowledge
- Strong account management expertise
- Project management experience
- Professional fluency in Spanish (required)
- Self-motivated team player comfortable in fast-paced, high-growth environments
- Passion for cloud technologies
- Nice to have: communications background
