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Thorne is a health and wellness company with 750+ employees dedicated to delivering science-backed solutions that empower individuals to take a proactive approach to their well-being.
The Accounts Receivable Specialist supports the accurate and timely processing of Thorne's accounts receivable activities, including customer payments, invoicing, account reconciliation, collections, and resolution of billing and account discrepancies.
Key responsibilities include:
**Accounts Receivable Processing:** Process AR transactions accurately in accordance with established procedures. Post customer payments (cash, checks, credit card), sales invoices, credit memos, and other AR transactions. Reconcile the accounts receivable ledger and research discrepancies to maintain accurate customer balances. Support general ledger reconciliation and prepare journal entries as assigned. Calculate customer rebate commissions and track contracts involving value-in-kind products.
**Collections & Customer Account Management:** Monitor customer accounts and identify past-due balances requiring follow-up. Contact customers regarding outstanding balances and work to collect past-due amounts. Communicate professionally with customers regarding invoices, payments, billing discrepancies, and account-related questions. Research and resolve customer account discrepancies by gathering and analyzing information from customers and internal teams. Partner with Sales, Marketing, Customer Service, and Finance to resolve billing and account issues. Reconcile shipment-related discrepancies and maintain clear documentation of customer communications and resolutions.
**Account Research & Issue Resolution:** Investigate abnormalities and discrepancies identified through daily AR and accounting activities. Research account discrepancies independently within established guidelines and escalate significant issues to management. Investigate potentially fraudulent transactions and communicate findings to appropriate stakeholders. Validate account discrepancies using information from internal systems, customers, and cross-functional partners. Identify recurring issues or process gaps and communicate opportunities for improvement.
**Systems, Reporting & Process Support:** Maintain accurate and complete AR records and supporting documentation. Prepare schedules, reports, reconciliations, and other financial information as assigned. Use Excel and other accounting systems to organize, analyze, reconcile, and report financial information. Test software upgrades and system changes in staging environments. Support improvements to AR processes and tools. Cross-train across AR functions to provide effective coverage.
The ideal candidate is detail-oriented, organized, and comfortable working with financial data while providing professional customer service. This individual brings strong Excel skills, sound judgment, and the ability to independently research discrepancies and see issues through to resolution.
**Requirements:**
- High School Diploma or GED required
- Associate degree from a two-year college or technical school preferred
- 3–5 years of accounts receivable experience, training, or a comparable combination of education and relevant experience
- Experience processing customer payments, invoices, credit memos, account reconciliations, and collections preferred
- Experience researching and resolving customer billing or account discrepancies
- Experience communicating directly with customers regarding financial or account-related matters
- Experience supporting general ledger reconciliations, journal entries, or related accounting activities is a plus
- Strong working knowledge of accounts receivable processes, including payment application, invoicing, collections, account reconciliation, and discrepancy resolution
- Strong working knowledge of Microsoft Excel, including PivotTables and VLOOKUP formulas
- Proficiency with Microsoft Word and other standard business applications
- Ability to learn and effectively use internal accounting and financial systems
- Ability to calculate discounts, interest, commissions, proportions, percentages, and other common financial calculations
- Basic understanding of general ledger accounting and journal entries
- Ability to accurately review and reconcile financial data and identify discrepancies
- Ability to research financial and account issues using multiple sources of information
