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Salary: CAD 52,000 - 60,000 / annual
Herschel Supply, a Vancouver-based designer and manufacturer of quality travel and lifestyle products founded in 2009, is seeking an Accounts Receivable Coordinator to join its Finance team. This role supports the growing customer base across North America and internationally, managing customer accounts and ensuring timely payment collection.
Key responsibilities include:
- Supporting the AR Manager with credit assessments and due diligence on new customer applications
- Setting up new customers in the ERP system (Microsoft Dynamics GP) with accurate terms and required documentation (sales agreements, tax certificates)
- Building and maintaining strong relationships with independent and distributor accounts across North America and internationally
- Performing day-to-day collection activities via phone and email to ensure timely payment
- Escalating delinquent accounts and assisting with resolution, including recommendations for collection agency referrals
- Reconciling payments and remittances through various customer portals
- Managing sales representative accounts and commissions with the Senior Accountant
- Supporting chargeback investigation and dispute processes
- Processing customer payments (cheque, EFT, credit card)
- Maintaining accurate AR records, including aging reports, payment application, and reconciliation of uncollectible amounts
- Collaborating closely with Sales and Operations teams to manage customer relationships effectively
The role offers a hybrid working environment (4 days in office per week) with a comprehensive benefits package including health coverage, mental health support, competitive vacation, professional development subsidy, and a dog-friendly office.
Requirements:
- Post-secondary education with background in accounting, finance, math, or science preferred
- Minimum 1 year of related experience in Account Management, Credit, or Accounts Receivable
- Strong proficiency with Microsoft Office Suite, particularly Excel
- Microsoft Dynamics GP experience preferred; Blue Cherry experience is an asset
- Excellent communication and interpersonal skills
- Self-motivated, organized, process-oriented with passion for continuous improvement
