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Salary: CAD 52,000 - 60,000 / annual
Herschel Supply, a Vancouver-based designer and manufacturer of quality travel and lifestyle products founded in 2009, is seeking an Accounts Receivable Coordinator to join its Finance team. This role supports the growing customer base across North America and internationally, managing customer accounts and ensuring timely payment collection.
In this position, you will support the AR Manager with credit assessments and due diligence on new account applications. You'll set up new customers in the ERP system (Microsoft Dynamics GP), validate contract terms, and ensure proper documentation (signed sales agreements, tax certificates) is in place. Building and maintaining strong relationships with accounts is central to the role—you'll work closely with Sales and Operations teams to manage customer relationships effectively.
Day-to-day responsibilities include performing collection activities via phone and email, reconciling payments and remittances in customer portals, escalating delinquent accounts, and recommending collection agency referrals when necessary. You'll process cheque, EFT, and credit card payments, maintain accurate AR aging records, and support the Senior Accountant with sales rep accounts and commission management. You'll also assist with chargeback investigations and dispute resolution, and ensure all miscellaneous account differences are cleared.
The role is hybrid (4 days in office per week) and offers a comprehensive benefits package including health coverage, mental health support, competitive vacation, professional development subsidy, and a dog-friendly office environment.
REQUIREMENTS:
- Post-secondary education; background with numbers is an asset (accounting, finance, math, science)
- Minimum 1 year in a related role, preferably in Account Management, Credit, or AR
- Strong proficiency with MS Office Suite, particularly Excel
- Microsoft Dynamics GP experience preferred; Blue Cherry experience is an asset
- Excellent communication and interpersonal skills
- Self-motivated, organized, process-oriented with a passion for continuous improvement
