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Salary: USD 78,000 - 95,000 / annual
AssetWatch is a remote-first SaaS company serving global manufacturers with condition monitoring and predictive maintenance solutions. They are seeking an Accounts Receivable & Collections Specialist to support their growing Order-to-Cash operations.
This is an individual contributor role focused on complex account resolution, customer follow-through, and timely cash collection. You will investigate and resolve difficult AR issues, manage a portfolio of customer accounts, and partner across teams to remove payment barriers. Success requires strong analytical skills, urgency, clear communication, and the ability to manage multiple priorities in a fast-paced SaaS environment.
Key responsibilities include:
- Manage a portfolio of customer accounts and drive timely collection of outstanding receivables
- Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items
- Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history
- Own issues from identification through resolution, with timely follow-up to customers and internal stakeholders
- Negotiate payment commitments while maintaining positive customer relationships
- Document collection activity and customer communication accurately in NetSuite and related systems
- Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues
- Coordinate internally to remove obstacles preventing invoice payment
- Escalate high-risk accounts appropriately and recommend practical solutions
- Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes
- Recommend opportunities to improve collection efficiency and reduce future payment issues
- Help maintain standardized collection procedures and documentation
- Support process improvements related to customer payment resolution and cash application
The company is remote-first with a distributed team across the United States and Ontario, Canada. Collaboration within core working hours is required. They offer competitive compensation including stock options, flexible work schedule, comprehensive benefits with retirement plan match, and unlimited PTO.
REQUIREMENTS:
- Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent experience
- 7+ years of progressive B2B accounts receivable and commercial collections experience
- Demonstrated ability to research and resolve complex AR issues independently
- Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies
- Proficiency with ERP/accounting systems (NetSuite experience preferred)
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and work independently in a remote environment
- Strong customer relationship management and negotiation skills
- Collaboration - Partners effectively across Accounting, Customer Success, Sales, Support, and Operations
- Continuous improvement mindset - Identifies process gaps and recommends practical solutions
- Responsiveness and follow-through - Follows up promptly and persists until issues are fully closed
