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Salary: CAD 55,000 - 77,000 / annual
1Password is a market-leading enterprise password manager and Unified Access Management platform trusted by over 180,000 businesses, from Fortune 100 companies to innovative AI firms. The company has surpassed $400M in ARR and has been named to the Forbes Cloud 100 for four consecutive years.
As an Account Specialist, Growth, you will manage a high-volume portfolio of very small business (VSB) customers and inbound prospects. You'll guide customers through the full sales cycle—from discovery and product demonstrations to proposals, negotiations, and closing—while identifying expansion opportunities such as seat growth, add-ons, and tier upgrades. You will maintain a healthy pipeline in Salesforce, meet or exceed monthly and quarterly revenue targets, and lead discovery conversations and commercial discussions.
You'll help customers understand how 1Password supports their security and productivity needs by connecting their goals to relevant solutions. You will partner cross-functionally with Solutions Engineering, Customer Success, Onboarding, Legal, and other teams to remove blockers and ensure smooth deal progression. Additionally, you'll share customer feedback, objections, and common needs with Product, Marketing, and Operations to improve the overall customer experience.
This is a hybrid role based in Toronto, with an expectation to work from the office 3 days per week, with flexibility to work up to 5 days based on business needs. All go-to-market roles require in-person onboarding in Toronto. The company is committed to leveraging AI across its go-to-market function and expects team members to become power users of AI tools to work smarter and move faster, while maintaining meaningful customer engagement.
REQUIREMENTS:
- Experience in sales, account management, customer success, or a related role, preferably in a SaaS environment
- Demonstrated ability to manage a high-volume pipeline and consistently meet or exceed sales and activity targets
- Experience managing the full sales cycle, including discovery, product demonstrations, proposals, negotiations, and closing
- Strong customer discovery, objection-handling, deal-management, and value-based selling skills
- Clear communication skills, including the ability to explain technical concepts to non-technical customers
- Ability to prioritize effectively across inbound leads and existing accounts while building trust with diverse stakeholders
- Experience handling customer inquiries through email, phone, and chat; familiarity with 1Password, security tools, Salesforce, Gong, Outreach, or similar platforms is an asset
