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Tebi is a Connected Restaurant Management System that unifies sales, reservations, kitchen prep, payments, and data analytics into a single platform. Founded by Arnout Schuijff (co-founder of Adyen) and backed by €50 million from Index Ventures & CapitalG, Tebi serves thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Italy, Spain, Germany, Denmark, and Finland.
This is a hands-on Operations role focused on merchant onboarding and success. You will own the end-to-end onboarding process—from initial meetings through go-live and the critical first month of operation. Your responsibilities include training restaurant teams on the Tebi platform, implementing the system on-site, troubleshooting issues during live operations, and identifying gaps in processes, materials, and systems that can be escalated to product, engineering, and central operations teams.
Your day-to-day combines hands-on operations work, project management, customer communication, and problem-solving. You'll work directly with restaurant teams in their environments—on the floor, in neighborhoods, at busy bars—to ensure smooth adoption and early success. You'll also proactively identify process improvements and opportunities to enhance the onboarding experience.
This is a startup-paced role requiring flexibility, creativity, and genuine curiosity about both the hospitality business and the Tebi product. You'll need to manage multiple priorities simultaneously, communicate proactively, and adapt to the fast-paced nature of both hospitality operations and early-stage company dynamics.
REQUIREMENTS:
- 1–2 years of experience in hospitality, early-stage startup operations, fast-paced account management, or customer operations
- Creative problem-solver with strong empathy for hospitality merchants and curiosity about their business
- Excellent communication skills with ability to manage expectations and maintain proactive contact
- Comfortable with high-pace environments and flexible working hours to accommodate merchant needs
- Fluent in both German and English
- Product-focused mindset: eager to become an expert in the Tebi system and apply that knowledge
- Ability to juggle multiple priorities and bring structure to complex processes
