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Tebi is a Connected Restaurant Management System that unifies sales, reservations, kitchen prep, payments, and data analytics for hospitality businesses. Founded by Arnout Schuijff (co-founder of Adyen) and backed by €50M from Index Ventures and CapitalG, Tebi serves thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Italy, Spain, Germany, Denmark, and Finland.
This is a hands-on Operations role focused on merchant onboarding and success. You will own the end-to-end onboarding process—from initial meetings through go-live and the critical first month of operations. Your responsibilities include training restaurant teams on the Tebi platform, implementing the system on-site, troubleshooting issues during live operations, and identifying gaps in processes, materials, and systems to improve the merchant experience.
Your day-to-day is a mix of field operations (working directly in restaurants and hospitality venues), project management, customer communication, and problem-solving. You'll work closely with internal teams (product, engineering, central operations) to surface feedback and drive continuous improvement. The role requires flexibility with working hours to accommodate merchants' needs and a comfort with the fast-paced, dynamic environment of both hospitality and startup operations.
Tebi is reshaping hospitality tech by solving the fragmentation problem: restaurants currently juggle multiple disconnected systems (POS, reservations, kitchen displays, payments, inventory, staffing). Tebi integrates these into one seamless platform, addressing a €4 trillion+ global market.
REQUIREMENTS:
- 1–2 years of experience in hospitality, early-stage startup operations, fast-paced account management, or customer operations
- Creative problem-solver with genuine interest in hospitality businesses
- Empathetic toward merchants; curious about their operations and challenges
- Strong organizational skills; ability to juggle multiple priorities and bring structure
- Product-focused mindset: desire to become an expert in the Tebi system and apply that knowledge
- Excellent communication skills, proactive outreach, and expectation management
- Comfort with high-pace environments (both hospitality flow and startup dynamics)
- Fluency in both Danish and English
- Flexibility to work hours that align with merchants' needs
