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Salary: USD 60,000 - 75,000 / annual
CodeHS is a comprehensive platform helping K-12 schools teach computer science, providing curriculum, professional development, and a full software platform used by millions of students and thousands of schools globally.
You will manage a portfolio of several hundred small accounts, supporting either the CodeHS or Tynker products. This role is pivotal in maintaining and enhancing customer satisfaction and retention.
Key Responsibilities:
- Lead the renewal process for all assigned accounts, ensuring timely and accurate contract renewals. Communicate with customers to confirm continuation and resolve any issues impacting the renewal process.
- Regularly engage with customers through various communication channels to understand their needs, gather feedback, and ensure high satisfaction. Monitor engagement metrics and develop strategies to improve them.
- Identify and capitalize on opportunities to expand account services and products based on customer usage and feedback. Collaborate with sales teams to drive additional revenue.
- Maintain detailed records of account activity, preferences, and feedback. Utilize CRM systems to track customer interactions, manage workflows, and ensure all account information is up-to-date.
- Serve as a primary contact for account inquiries and issues. Provide high-quality support and swift resolutions to enhance customer satisfaction.
The role is based in the CodeHS Chicago Office in River North and requires 5 days per week in-office presence.
Requirements:
- Passionate about improving access to quality education
- Some experience in account management, customer success, or a similar role, preferably within a technology or software company
- Strong ability to manage and prioritize multiple accounts and tasks effectively
- Excellent communication and interpersonal skills, with a knack for building rapport with clients
- Experience working with CRM software and proficiency in Google Suite or similar tools
- Strong written and verbal communication skills
- Extremely organized and detail oriented
- Interest in personally learning more about coding
- Teaching experience or working in the educational system preferred
- Passionate about improving education, building strong relationships, and using technology to improve education
