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beehiiv is an all-in-one newsletter and creator platform serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. The company has achieved $30M+ ARR with 100% YoY growth and recently expanded its product suite to include an ad network, website builder, and paid tiers.
You will own the commercial relationship with beehiiv's existing customer base, leading expansions, upgrades, renewals, and pricing negotiations. This is an autonomous, high-impact role where you'll uncover new growth opportunities within the customer base and leverage AI and automation to build smarter processes.
Key responsibilities include:
- Running proactive expansion initiatives against quarterly revenue targets, moving Enterprise and non-Enterprise customers to appropriate plans as they grow
- Leading the renewal cycle with customers on annual plans in partnership with Customer Success
- Managing revenue recovery initiatives and customer communications for delinquent churn and win-back efforts
- Creating custom quotes and pricing packages for customers
- Partnering closely with customers to understand their needs, drive growth, and prevent churn
- Building and testing AI-powered workflows and automations for the account management function, sharing impact on business goals with leadership and the team
You'll be a strategic operator with hands-on executional skills, comfortable in ambiguous, fast-paced environments. You'll develop cohesive, data-driven narratives and navigate complex organizational dynamics while managing multiple priorities and stakeholders. This is not a traditional 9-to-5 role; it requires rapid iteration, frequent context switching, and high expectations for both speed and quality.
beehiiv's culture emphasizes A-player hiring, maniacal urgency, direct feedback with positive intent, user obsession, and team-first mentality. The company offers competitive salary, stock options, comprehensive health insurance, 401(k) matching, unlimited PTO (minimum 10 days), annual in-person offsite, unlimited book budget, and monthly wellness days.
REQUIREMENTS:
- 1–3+ years in account management or sales at a high-growth B2B SaaS company, owning a book of business and its revenue number
- Proven track record growing revenue within an existing customer base
- High degree of comfort working with existing customers on product use, renewals, and pricing
- Strong commercial judgment: ability to weigh customer history, risk, and strategic value against business goals
- Self-starter mentality with eagerness to uncover new growth opportunities
- Hands-on experience building with AI tools (e.g., Claude, ChatGPT, automation platforms) to streamline work, such as custom workflows, agents, dashboards, or reporting
- Creator economy or SaaS experience is a plus
