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Constructor is a Series B AI-powered search and discovery platform for ecommerce, processing over 1 billion queries daily across 150 languages. The company has built a proprietary search engine using transformers and generative LLMs, serving major ecommerce brands including Sephora, Under Armour, and Petco.
As an Account Manager covering the UK and Nordics region, you will be the strategic lead for a portfolio of enterprise ecommerce clients. Your core responsibilities include:
- Serving as the primary strategic relationship owner for assigned accounts, understanding clients' business goals, priorities, and how Constructor's platform maps to their objectives
- Managing complex enterprise renewal and upsell cycles end-to-end, presenting product value and business/economic benefits to stakeholders from business champions through C-suite executives
- Identifying and managing risk within your book of business proactively and effectively
- Educating clients on new use cases, features, and integrations to uncover expansion opportunities
- Conducting Quarterly Business Reviews to align on client goals and Constructor's value delivery
- Maintaining accurate documentation in internal systems and communicating customer status, needs, risks, and next steps across the organization
- Collaborating cross-functionally with Sales, Customer Success, Solutions Engineers, Solutions Architects, Data Science, Product, and Engineering teams to support client success
You will report into the Customer Success organization and work alongside the Sales team to grow your assigned accounts through retention and expansion.
REQUIREMENTS:
- Minimum 3+ years of proven experience in Account Management, Customer Success, or Sales within a SaaS company, preferably with direct ecommerce client exposure
- Demonstrated ability to influence, present to, and build deep relationships with customers, especially at VP+ level
- Proven track record of identifying and managing account risk in a timely manner
- Ability to educate clients on new capabilities and uncover upsell opportunities
- Experience managing complex enterprise renewal and upsell cycles with multi-stakeholder engagement
- Consistent track record of meeting and exceeding retention and expansion targets
- Strong cross-functional collaboration skills with ability to tailor communication for different internal teams
- Solid knowledge of ecommerce business needs, goals, KPIs, terminology, and trends
- Understanding of analytics and statistics, with ability to analyze and present ecommerce data, A/B testing results, and conversion metrics
- Ability to quickly acquire and maintain working knowledge of evolving product capabilities
