SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 100,000 - 120,000 / annual
AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company combines AI-driven search with a universe of public and private content (equity research, company filings, event transcripts, expert calls, news, trade journals) to help sophisticated organizations remove uncertainty from decision-making.
You will join the Customer Success team as an Account Manager focused on the Tech, Media & Telecom (TMT) sector. In this role, you'll manage a portfolio of corporate clients who use AlphaSense to monitor product launches, competitor strategy, and market disruption. You report to the Director of Account Management and serve as the primary point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions.
Key responsibilities include:
- Maximize retention rates across your book of business and forecast retention
- Drive adoption of AlphaSense solutions into other business units within existing clients to exceed monthly, quarterly, and annual revenue goals
- Identify revenue at risk and position the company to prevent churn
- Collaborate with Account Executives to identify and pursue growth opportunities
- Develop deep understanding of client business operations, roles, responsibilities, projects, and performance metrics to communicate effectively with users and decision-makers
- Cultivate relationships with users and key stakeholders, positioning AlphaSense as a business partner rather than vendor
- Conduct Business Reviews with key stakeholders
- Provide consistent proactive outreach with relevant materials and information
- Serve as physical presence within client organizations (floor walks, lunch and learns, etc.)
- Act as advocate for AlphaSense internally and for the client externally
- Acquire value stories and product feedback from clients and circulate internally to support product development, marketing, and sales efforts
AlphaSense was founded in 2011 and is headquartered in New York City with over 2,000 employees across offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. The company acquired Tegus in 2024 to expand its product and content capabilities.
REQUIREMENTS:
- Minimum 3 years of experience in an account management role where you owned retention and growth for an existing book of business
- Demonstrated success carrying renewal and expansion targets for client accounts post-sale
- Strong ability to develop rapport with new people and proven success managing relationships within Fortune 1000 clients
- Subject matter expertise in account management, internal and external relationship management, business acumen, and effective processes
- Natural intellectual curiosity with ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Demonstrated grit, work ethic, initiative, enthusiasm, and commitment
- Exceptional oral, written, and presentation skills with ability to communicate complex issues in simple terms to audiences ranging from analysts to C-level executives
- Prior experience in TMT, Life Sciences, Energy, Industrials, Consumer Goods, Consulting, Law, or Insurance is not required; industry knowledge can be built on the job
