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Ramp is building smart infrastructure for finance teams, automating how over $200B in annualized spend flows through 70,000+ companies. The company handles payment authorization, risk flagging, spend categorization, and financial close processes for enterprise customers.
As a Strategic Account Manager, you will own a portfolio of 8–12 of Ramp's largest and most strategic customers, driving long-term relationship health, revenue growth, and product adoption. You'll be the primary point of contact across all organizational levels—from day-to-day operators to C-suite executives—managing complex stakeholder dynamics and ensuring customers achieve meaningful business outcomes.
Key responsibilities include:
- Owning a strategic customer portfolio with clear accountability for retention, expansion, and account health
- Identifying and executing upsell and cross-sell opportunities to maintain and grow revenue
- Building and executing detailed account plans, including quarterly business reviews and executive reviews
- Leading frequent customer conversations on status, roadmap alignment, and growth opportunities
- Managing end-to-end renewals and expansions from discovery through commercial negotiation and close
- Serving as a Ramp product expert, uncovering workflow gaps and recommending solutions that drive adoption and customer value
- Partnering cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions teams
- Providing structured feedback to product and leadership teams to shape the Strategic and Enterprise roadmap
- Using data and analytics to inform strategy, monitor performance, and communicate impact
- Traveling for customer on-sites, events, and internal team summits
Requirements:
- 9+ years of experience in Account Management, Customer Success, or similar revenue-focused roles
- 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership
- Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products
- Demonstrated success negotiating and closing complex six-figure renewals and upsells
- Ability to understand and communicate complex product workflows, integrations, and technical configurations
- High fluency in financial value drivers (ROI, payback periods, process modernization, cost savings)
- Deep sense of ownership with ability to build processes, playbooks, and documentation from 0→1
- Strong executive communication and storytelling skills; ability to influence cross-functionally and at C-suite level
- Consistent track record of hitting or exceeding revenue targets in fast-paced environments
- Operates with urgency, grit, and ownership; thrives in innovation and ambiguity
- Willingness to travel for customer on-sites, events, and internal summits
Nice to haves:
- Experience in financial services sales or selling to finance teams (Office of the CFO, accounting, controllers, expense management)
- Experience at a high-growth startup
