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GetYourGuide is a travel experiences marketplace connecting millions of travelers with unique activities worldwide. You'll be a founding member of the new São Paulo office opening in January 2027, building and scaling partnerships across South America.
In this Account Manager role, you will own relationships with large, complex partner accounts—activity providers and tour operators across the region. Your core responsibilities include:
• Build and maintain strong, long-lasting relationships with existing accounts, focusing on larger, more complex partners.
• Identify and lead growth initiatives with top accounts, from idea generation through implementation, project management, success tracking, and reporting, collaborating cross-functionally as needed.
• Pitch and win defined opportunities such as bringing new activities online, increasing availability, and negotiating commission structures.
• Resolve technical, customer, and supplier issues independently, keeping cancellation rates low and troubleshooting connectivity problems.
• Review activity performance, share regular reports and insights, and proactively suggest improvements to drive partner success.
• Represent GetYourGuide at regional events and conferences, and conduct in-market visits with local partners.
You'll work in a hybrid model with three days in-office collaboration (Monday, Tuesday, Thursday) and two optional work-from-home days. The role offers flexibility to work remotely anywhere in the world for up to 30 days annually.
GetYourGuide provides annual personal growth budgets, mentorship programs, quarterly team events, access to AI tools, monthly transportation and fitness budgets, language reimbursement, health and wellness benefits, and employee discounts on travel experiences.
Requirements:
• 3+ years of experience in Sales or Account Management, with a proven track record managing large, complex accounts and exceeding targets.
• Fluent in English and at least one of Portuguese or Spanish (trilingual in all three is a significant plus).
• Travel tech or OTA (Online Travel Agency) industry experience is preferred.
• Resilient, ambitious, and motivated by sales targets; consistently raising the bar.
• Excellent relationship-building and stakeholder management skills with ability to influence decision-makers across functions.
• Strong problem-solving skills using data to prioritize actions and inform decisions.
• Strong data analysis and reporting capabilities.
• Excellent communicator who adapts approach to diverse audiences.
• Team player who shares best practices and elevates team performance.
• Bonus: Energized by AI, with hands-on experimentation mindset and ability to translate discoveries into practical work improvements.
