SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Dandy is transforming the dental industry (worth over $400B) by building an operating system for dental practices globally. The company is backed by leading venture capital firms and is on a mission to modernize every function of dental practices through technology.
As an Account Manager, you will own a portfolio of 100+ dental practice accounts, focusing on driving Net Revenue Retention (NRR) and customer satisfaction. You will be the primary point of contact for customers transitioning from sales, managing their entire lifecycle with Dandy.
Key Responsibilities:
Book Management: Drive NRR through strategic account planning and proactive engagement. Analyze your book of business using data and customer feedback to develop targeted engagement strategies. Use a blend of service and sales skills to manage the doctor experience during critical moments of the customer journey.
Commercial Sales: Identify and execute upsell and cross-sell opportunities within your accounts. Drive user activations (additional doctors using the platform), sell additional scanners, and expand into new practice locations.
Client Relationship Management: Build strong, long-lasting relationships with doctors at key accounts. Provide consultative solutions, negotiate commercial terms, and execute churn reduction strategies based on deep understanding of customer goals.
Clinical Knowledge: Develop deep understanding of dental practice operations and the competitive digital dentistry landscape. Speak the language of clinicians to problem-solve effectively and serve as a trusted partner.
Continuous Improvement: Experiment with tactics, talk tracks, and use cases to improve customer retention. Collaborate with customer support and training teams. Collect and disseminate learnings to drive product enhancements.
You will spend over 60% of your time on the phone with clients. Some travel may be necessary for Dandy offsites, industry events, and customer visits.
Requirements:
- 6+ years of experience in the dental industry in Sales, Account Management, Customer Success, or similar role with direct dentist interaction
- Proven track record of upselling and growing account portfolios
- Experience establishing and managing relationships with multiple stakeholders at small to medium-sized businesses
- Comfort with phone-based client engagement (60%+ of day)
- Strong desire to understand customer pain points
- Ability to analyze data and use dashboards to inform decisions and outreach
- Enthusiasm for experimentation and iteration
- Highly motivated, performance-driven mindset
- Exceptional communication, problem-solving, and organizational skills
- Ability to thrive in fast-paced environments and adapt to changing priorities
