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Airwallex is a unified payments and financial platform serving over 250,000 businesses globally, including Brex, Rippling, Navan, and Qantas. The company is valued at $11 billion and backed by leading investors including Sequoia, Visa, and Mastercard.
As an Account Manager in the EMEA Growth team, you will drive growth and retention for Airwallex's SME customer base. You'll focus on identifying product utilization opportunities and providing day-to-day support to help customers succeed with the platform's three core pillars: Collect, Manage, and Spend (global bank accounts, company and employee cards, expense management, online payments, and billing).
Key responsibilities include:
- Proactively generate new revenue opportunities through targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives
- Ensure customers are utilizing the Airwallex platform effectively and identify at-risk accounts
- Drive product adoption across the full Airwallex suite through lifecycle marketing campaigns and co-created offers
- Serve as the primary customer advocate, representing their needs internally
- Leverage customer support interactions and product usage data to identify upselling and cross-selling opportunities
- Collaborate with Customer Support and Operations teams to resolve customer issues
You'll work cross-functionally with sales, product, engineering, marketing, finance, and strategy teams in a lean, data-driven environment. The role emphasizes upselling, cross-selling, and building multi-stakeholder relationships.
Required qualifications: 3+ years in account management or CSM roles (preferably at fast-growing tech startups or fintech), fluent French and English, proven track record of driving customer loyalty and product adoption, ability to thrive in fast-paced environments, bachelor's degree. Fintech background and experience with Salesforce, Zendesk, AI tools, Looker, and Outreach are preferred.
