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Salary: GBP 54,600 - 78,000 / annual
Sitemate is a construction and infrastructure software company building AI-powered tools for the built world. The company operates platforms including Dashpivot (safety, quality, field reporting), Gearbelt (fleet and asset management), Flowsite (no-code integrations), and Storm (AI data capture agent). Backed by Blackbird, Sitemate has 200 employees across 18+ countries.
The SMB Account Manager will manage a portfolio of approximately 200 SMB customers, balancing proactive hunting for upsell and cross-sell opportunities with ensuring strong renewal outcomes. Key responsibilities include running structured account review meetings to uncover workflow gaps and position relevant product use cases, prospecting within the account book to identify expansion opportunities, managing renewal cycles end-to-end (pricing, negotiation, contracting), and maintaining accurate CRM hygiene and forecasting.
You will work closely with Customer Success Managers, Account Executives, and Product teams to align commercial plays with customer readiness and provide feedback on customer needs and product adoption. Success requires strong time and calendar management to balance a high-volume book of business while maintaining enough depth to spot meaningful commercial opportunities. The role operates in a fast-paced SMB velocity environment where you'll need to navigate long decision cycles, budget constraints, and competing priorities within construction and engineering clients.
The ideal candidate thrives in fast-paced environments, is comfortable running multiple deal cycles simultaneously, and enjoys owning a revenue number and being accountable for results. You should be a proactive operator who collaborates well with cross-functional teams but ultimately drives commercial outcomes independently. This role is not suited for those preferring steady, relationship-focused account management over fast-moving sales, or those uncomfortable with proactive outreach and creating momentum with lower-intent prospects.
Sitemate operates with core values emphasizing transparency, high velocity, hustle, diversity, and innovation. The company offers hybrid work (2-3 days in office, 2 WFH per week, with flexibility to work remotely for several weeks annually) from the London office in Shoreditch.
REQUIREMENTS:
- Must Have: Strong prioritisation and time management skills; experience in SaaS sales environment; growth mindset with ability to receive feedback and change behaviour; excellent collaboration skills and ease working with and iterating ideas with others
- Nice to Have: Built world landscape knowledge and experience
- Essential Tools: Salesforce, Microsoft Office Suite
- Bonus Tools: Front, Slack, Loom
