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Rippling is a unified platform for HR, IT, and Finance that consolidates workforce systems—payroll, expenses, benefits, computers, and third-party app integrations—into a single interface. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia, and is headquartered in San Francisco.
As an Account Manager for the SMB segment, you will own the revenue retention and growth of a book of business in one of Rippling's fastest-growing customer segments. You are the primary relationship owner and "CEO" of your accounts, responsible for guiding customers in optimizing their use of Rippling's back-office HR products and solutions.
Key responsibilities include:
- Proactively engage customers through critical lifecycle events: go-live, benefits renewal, executive business reviews, contract renewal, and other key moments
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based approach
- Build and maintain strategic relationships with multiple internal and external stakeholders through both remote and in-person meetings
- Navigate complex customer issues and priorities, leading initiatives to meet company objectives for adoption, retention, and revenue growth
- Negotiate and coordinate customer procurement and contract execution as part of managing the broader relationship
You will be part of a hybrid-remote US-based Account Management team, working from the New York area with flexibility for remote work. This role is ideal for a self-driven, growth-minded professional with a proven track record of success in account management or similar customer-facing roles.
