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Rippling is a unified platform for HR, IT, and Finance that consolidates workforce systems—payroll, expenses, benefits, computers, and third-party app integrations—into a single system. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia.
As an Account Manager for the SMB segment, you will own the revenue retention and growth of one of Rippling's fastest-growing customer segments. You are the primary relationship owner and "CEO of your book of business," responsible for guiding customers in optimizing Rippling's suite of back-office HR products and solutions.
Key responsibilities include:
- Proactively engage customers through key lifecycle events: go-live, benefits renewal, executive business reviews, and contract renewal
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based approach
- Build and maintain relationships with multiple internal and external stakeholders through remote and in-person meetings
- Navigate strategic sales processes and negotiate customer procurement and contract execution
- Lead initiatives to meet company objectives for customer adoption, retention, and revenue growth
- Navigate complex customer issues and priorities
You will work as part of a hybrid-remote, US-based Account Management team. This role is ideal for a self-driven, growth-minded professional with a proven track record of success in account management or similar customer-facing roles.
