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Salary: USD 73,000 - 81,950 / annual
Fetch is a rewards platform that has distributed over $1 billion in Fetch Points to users and processes more than 13 million receipts daily, providing visibility into $212 billion in gross merchandise value. The company operates as an outcomes-based advertising platform helping brands acquire and retain consumers, backed by investors including SoftBank, ICONIQ, DST, and Greycroft.
The Account Manager, SMB role is a client-facing, individual contributor sales position responsible for managing SMB client engagements and driving revenue growth through retention and expansion. You will own revenue targets and contribute to individual and team quota goals while building consultative relationships with clients.
Key responsibilities include: owning client retention and growth by positioning Fetch as a strategic partner; building relationships through clear communication and account strategy; identifying and managing upsell opportunities using performance data and market trends; coordinating client calls, touchpoints, and ensuring timely follow-up; delivering accurate campaign reporting and analytics; supporting new client onboarding and campaign setup; partnering with internal teams to troubleshoot and optimize performance; translating campaign data into actionable recommendations; preparing client presentations and quarterly business reviews; managing revenue actualization and billing; and embracing AI-enabled tools and automation to improve efficiency and client service workflows.
You will work with increasing autonomy, managing multiple projects and stakeholders while navigating evolving priorities. The role emphasizes leveraging AI and automation tools to drive measurable impact and continuously improve client-service workflows.
REQUIREMENTS:
- 2+ years of experience in B2B account management, customer success, or related field
- Direct industry experience in digital media, advertising, or consumer data
- Foundational understanding of digital advertising KPIs and how media solutions drive outcomes
- Experience supporting renewals, upsells, and client growth conversations
- Ability to stay organized and prioritize across multiple projects and stakeholders
- Experience analyzing campaign data and presenting insights to clients or internal stakeholders
- Proficient in Salesforce or similar CRM
- Proactive communication and strong collaboration skills
- Comfort working in dynamic or evolving environments
PREFERRED:
- Experience with SMB clients in CPG, Restaurants, Retail, Agency, or Consumer Services
- Experience with full funnel marketing solutions, including performance advertising or lower-funnel experience
- Experience collaborating with implementation, analytics, or cross-functional teams
- Experience leveraging AI, automation, and technology to drive measurable impact
