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Rippling is a unified platform for HR, IT, and Finance that enables businesses to manage and automate the entire employee lifecycle in a single system. The company has raised $1.85B from top-tier investors and is based in San Francisco.
You will join Rippling's International Account Management team in Sydney as an Account Manager focused on the SMB (small-to-medium business) segment in APAC. As an account manager, you are the CEO of your book of business, owning revenue retention and growth across Rippling's suite of back-office HR, IT, and Finance products.
Key Responsibilities:
- Proactively engage customers through key lifecycle events: go-live, benefits renewal, executive business reviews, and contract renewals
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based approach
- Build relationships with multiple internal and external stakeholders through remote and in-person meetings
- Negotiate and coordinate customer procurement and contract execution
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to meet monthly targets
- Develop broad knowledge of Rippling products and execute customer adoption playbooks
- Run scaled outbound prospecting motions across your book of existing customers
- Prioritize your book of business, determining which customers require high-touch versus scaled approaches
- Partner with cross-functional teams (product, sales, support, customer operations) to ensure customer success and influence product roadmap
- Take an entrepreneurial approach by tailoring strategies to maximize Rippling adoption based on each customer's unique business operations
Requirements:
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
- Track record of consistently meeting and exceeding quota via new product sales and upgrades
- Competitive and creative drive to win over customers and think outside the box
- Demonstrated ability to run consultative discovery and demo meetings and structured sales processes
- Proven success building and maintaining long-term commercial relationships
- Highly effective communicator with strong people instincts; ability to build trust across diverse groups
- Highly organized, self-motivated, and detail-oriented with excellent follow-through
- High integrity and enthusiasm for building a great company long-term
- Courage to challenge the status quo when logic and reason require it
