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G2 is the world's largest software marketplace, recently merged with Capterra, SoftwareAdvice, and GetApp to create a unified platform serving 200M+ annual visitors with 6M verified reviews. The company is transforming the B2B software industry by providing trusted data and insights for software buyers and sellers.
You will join the AMER sales team as an SMB Account Manager, responsible for managing and expanding a book of business focused on G2's Marketing Solutions. This is a customer-facing role that combines account management with consultative selling, requiring you to build relationships with marketing and sales teams in the software and services industry.
Key responsibilities include:
**Customer Engagement (45%):** Partner with Customer Success Managers to deliver value and ensure renewals. Onboard new customers for quick time-to-value. Actively engage stakeholders to understand their needs and demonstrate how G2 solutions address their goals. Prospect into existing customers to identify upsell opportunities.
**Opportunity Management (40%):** Manage the complete renewal cycle with focus on growth. Confirm renewals early and drive closes ahead of subscription expiration. Maintain accurate Salesforce records and provide reliable sales forecasts.
**Closing (15%):** Close business with existing customers and manage all agreement documentation.
This role requires working AMER business hours (5:30 PM to 02:30 AM IST) from the Bengaluru office. For the first 3 months, you'll work five days per week to support team ramp-up and training. After that, the role transitions to a hybrid model with three days in-office presence.
The position offers accelerated compensation and career progression for top performers who demonstrate strong sales execution and customer focus.
**Requirements:**
- 2–5 years of full-time experience as an Account Manager or Customer Success Representative
- Proven experience selling SaaS or subscription-based solutions
- Strong understanding of marketing fundamentals and how modern marketing teams operate
- Exceptional storytelling and communication skills with ability to articulate value persuasively
- Ability to collaborate strategically with internal stakeholders across teams
- Hands-on experience with Salesforce (SFDC) or similar CRM platforms
- Quick learner with strong aptitude for data and analytics-driven decision-making
- Highly organized and detail-oriented with ability to manage multiple priorities
- Consultative sales mindset focused on understanding customer needs and delivering tailored solutions
- Willingness to work five days per week from Bengaluru office aligned with AMER business hours
