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Salary: USD 170,000 - 0 / annual
Rippling is a unified HR, IT, and Finance platform that consolidates workforce systems (payroll, expenses, benefits, computers, and third-party apps) into a single system. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia.
As an Account Manager for Mid-Market Standalone accounts, you will manage a strategic sales cycle while serving as an advisor to customers consolidating their tech stack onto Rippling. Your primary focus is helping existing customers who use only specific Rippling product suites realize the full platform's potential through cross-selling and expansion.
Key responsibilities include:
- Assist customers in consolidating more processes into Rippling by identifying expansion opportunities
- Proactively engage customers through key lifecycle events: go-live, executive business reviews, contract renewals
- Field customer requests and lead initiatives to meet company objectives for adoption, retention, and revenue growth
- Consult with clients on HR, IT, Finance, and global workforce management needs using solutions-based selling
- Build relationships with multiple stakeholders through remote and in-person meetings
- Negotiate and coordinate customer procurement and contract execution
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets
- Develop broad knowledge of Rippling products through customer adoption playbooks and prospecting
- Partner with Technical Account Managers on account plans, long-term goals, and client strategies
- Collaborate with cross-functional teams to ensure customer success and long-term retention
Rippling values in-office collaboration; office-based employees are expected to work in-office at least three days per week.
REQUIREMENTS:
- 3+ years of SaaS experience in account management or sales
- Track record of consistently meeting and exceeding quota via new product sales and upgrades
- Competitive and creative drive to win over customers and think outside the box
- Demonstrated ability to run sales discovery, demo meetings, and structured sales processes
- Proven success building and maintaining long-term commercial relationships
- Highly effective communicator with strong people instincts; ability to build trust with diverse groups
- Highly organized, self-motivated, and detail-oriented with strong follow-through
- High integrity and enthusiasm for long-term company commitment
- New Logo Sales / Account Executive experience is a plus but not required
