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Rippling is a unified workforce platform that manages HR, IT, payroll, benefits, computers, and apps for businesses. The company has raised $1.2B from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia, and is headquartered in San Francisco.
You will join the Account Management team as a Mid-Market Account Manager based in Toronto, operating in a hybrid-remote model. In this role, you are the CEO of your book of business, responsible for revenue retention and growth within one of Rippling's fastest-growing customer segments.
Key responsibilities include:
- Proactively engage customers through lifecycle events such as go-live, benefits renewal, executive business reviews, and contract renewals
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based selling approach
- Build relationships with multiple stakeholders through remote meetings and navigate complex sales processes
- Negotiate and coordinate customer procurement and contract execution
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to meet monthly targets
- Develop broad knowledge of current and new Rippling products by executing customer adoption playbooks and prospecting
- Partner with cross-functional teams (product, support, customer operations) to ensure customer success and secure long-term commitments
- Take an entrepreneurial approach to the role, challenging the status quo when needed
This is a sales-driven role in a fast-paced environment where you will own revenue responsibility for your customer segment.
Requirements:
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
- Track record of consistently meeting and exceeding quota via new product sales and upgrades
- Competitive and creative drive to win over customers and think outside the box
- Demonstrated ability to run sales discovery and demo meetings and execute structured sales processes
- Proven success building and maintaining long-term commercial relationships
- Highly effective communicator with strong people instincts; ability to build trust and work well with diverse groups
- Highly organized, self-motivated, and detail-oriented with excellent follow-through
- High integrity and enthusiasm for building a great company long-term
- Courage to challenge the status quo when logic and reason require it
