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Modjo is a Paris-based AI company (founded 2019) building AI agents to transform how sales teams work. The platform consolidates fragmented data from CRMs, email, sales tools, and customer interactions to help sales professionals prepare meetings, manage objections, prioritize actions, and advance deals. Modjo is positioning itself as Europe's sovereign alternative for AI-applied sales.
You will manage and grow a mid-market customer portfolio (€15k–€60k ARR), acting as a strategic partner to drive adoption, retention, and expansion. This is a high-impact role at a critical growth stage, with direct responsibility for customer success outcomes and contribution to building a scalable Customer Success organization for the mid-market segment.
Key Responsibilities:
• Own end-to-end portfolio management: develop and nurture mid-market accounts (€15k–€60k ARR), build trust-based relationships with key stakeholders up to C-level, and position Modjo as an indispensable strategic partner.
• Drive adoption, retention, and expansion: design and execute tailored onboarding and adoption plans, identify upsell opportunities, manage renewals in collaboration with Account Executives, monitor usage metrics, anticipate churn risks, and continuously demonstrate ROI and business impact.
• Scale processes and efficiency: industrialize onboarding and portfolio management workflows, leverage automation and playbooks to handle inbound requests effectively, and contribute to building a scalable mid-market CSM model.
• Be the voice of customers: collect and share customer feedback with Product and internal teams, drive continuous product and experience improvements, and transform satisfied customers into advocates through testimonials, referrals, and case studies.
• Collaborate cross-functionally: work closely with Sales (Account Executives) on expansion strategies, align with Scaled Account Managers for segment consistency, and partner with Product and Marketing on customer-centric initiatives.
Success Metrics:
• Strong, trusted relationships across your portfolio, recognized as a strategic partner by customers.
• Achievement or exceeding of retention and growth targets on your portfolio.
• Significant improvement in product adoption and demonstrated clear ROI for customers.
• Implementation of scalable processes and playbooks that durably improve team efficiency.
Requirements:
• Minimum 2 years of experience in Customer Success or Account Management, ideally in a SaaS environment.
• Comfortable engaging with C-level stakeholders and influencing decision-makers.
• Organized, structured, and capable of managing multiple accounts and concurrent inbound requests.
• Strong business acumen; ability to translate product value into concrete customer results.
• Autonomous, proactive, solution-oriented, and thriving in entrepreneurial environments.
• Fluent in French and comfortable in English (written and spoken); willingness to support French and eventually international customers.
Desirable:
• Prior experience in SaaS or with CRM and Customer Success tools.
• Track record managing mid-market customers and complex sales or renewal cycles.
• Interest in AI or prior involvement in projects integrating AI into business contexts.
