SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 100,000 - 140,000 / annual
Freshworks is seeking a driven Account Manager for their Mid-Market segment to own and grow a portfolio of existing customers while uncovering new expansion opportunities. In this role, you will serve as a trusted advisor and strategic problem-solver, building lasting customer relationships while delivering measurable business results.
Key Responsibilities:
- Own a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells against ambitious sales targets
- Uncover new use cases and expansion opportunities within existing accounts, identifying ways to grow customer relationships across additional teams and departments
- Build and maintain relationships with decision-makers and executives, becoming a trusted partner who understands their business priorities
- Lead the full sales cycle from discovery through close, including complex negotiations and compelling business case development
- Demonstrate how Freshworks solutions solve real customer problems, improve efficiency, and deliver measurable value
- Maintain a healthy expansion pipeline, forecast accurately, and take a proactive approach to hitting revenue numbers
- Partner cross-functionally with Customer Success, Marketing, Product, and other teams to create seamless customer experiences and unlock growth
- Travel as needed to strengthen customer relationships and create meaningful in-person connections
This is a hybrid role based in Downtown Boston, MA with onsite expectations of 3 days per week (Tuesday–Thursday).
Requirements:
- 5+ years of experience in SaaS sales, account management, or solution-based selling with a demonstrated track record of achieving or exceeding revenue targets
- Growth mindset with ability to expand accounts and uncover new revenue opportunities
- Strong commercial instincts including comfort with owning a number, managing pipelines, forecasting, and navigating complex sales cycles
- Executive presence and ability to confidently engage senior stakeholders, ask strategic questions, and connect business challenges to solutions
- Consultative selling style with strong listening skills, ability to challenge assumptions, and build trust while moving opportunities forward
- Collaborative and adaptable approach, thriving in fast-moving environments and embracing change
- Bonus: experience with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions
