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WorkWhile is a venture-backed labor marketplace (backed by Khosla Ventures, Inc. 5000 recognized) on a mission to connect hourly workers with quality shift-based employment. The company serves the $650 billion staffing market by matching workers with shifts that fit their skills and location while providing employers access to reliable, vetted talent.
As an Account Manager for Merchandising, Retail & Auto, you will manage a portfolio of enterprise and multi-location clients including big-box retailers, grocery chains, specialty retailers, merchandising brands, and distribution centers. You'll be the primary point of contact for account management, staffing planning, escalations, and strategic partnership.
Key responsibilities include:
- Serving as lead point of contact for all account matters, including staffing planning and escalations
- Building and maintaining relationships with store operations managers, district managers, merchandising leaders, DC heads, and HR stakeholders
- Developing deep understanding of client operations—seasonal hiring surges, reset/remodel calendars, inventory events, traffic patterns—to proactively meet workforce needs
- Maintaining and growing client contracts by identifying upsell and expansion opportunities across locations, regions, and job categories
- Ensuring timely fulfillment of shifts and workforce solutions in line with client SLAs
- Communicating progress on weekly, monthly, and quarterly workforce initiatives to internal teams and clients
- Forecasting and tracking key metrics: fill rates, worker performance, client satisfaction, revenue growth
- Preparing account health reports and business reviews for operations leadership
- Collaborating with Sales to identify growth opportunities and expand WorkWhile's presence
- Partnering with Ops teams to ensure worker supply meets demand during peak periods (holidays, back-to-school, large resets)
- Resolving challenging client requests and escalations to minimize operational disruption
Requirements:
- 3–5+ years of proven Account Manager experience, ideally in retail, merchandising, staffing, or workforce solutions (automotive experience a plus)
- Strong understanding of retail operations, labor dynamics, and staffing challenges in high-volume, shift-based environments
- Demonstrated ability to communicate, present, and influence stakeholders from store managers to VP-level executives
- Experience managing multi-location or enterprise accounts (strong plus)
- Solid experience with CRM software (Salesforce or similar) and Google Suite
- Track record of delivering client-focused solutions and hitting retention and growth targets
- Ability to manage multiple accounts and competing priorities with strong attention to detail
- Excellent listening, negotiation, and presentation skills
- Strong verbal and written communication skills
- Undergraduate degree preferred
