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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, automating bookings, expenses, invoice processing, and more. The company serves over 12,000 businesses globally, including Bolt, GoCardless, and Fabletics, and employs 1,800+ people across 12 offices worldwide.
You will manage a portfolio of small business customers across the French market, building relationships with decision-makers responsible for travel and expense programs. Your responsibilities include helping customers adopt Perk's products and services, using customer activity and account data to identify risks and growth opportunities, exploring customer needs for upsell and cross-sell potential, planning outreach effectively across a high-volume portfolio, collaborating with internal teams to resolve challenges, and contributing to customer retention and positive experience.
This role is ideal for someone early in their account management career who enjoys customer interaction, data-driven prioritization, and developing commercial skills. You'll work with a structured approach to manage high-volume accounts at scale.
Perk emphasizes an IRL-first culture with 3 days per week in-office at their hubs. The company offers competitive compensation with equity ownership, generous vacation, private healthcare or gym allowance, life insurance, wellbeing support through Spring Health, flexible compensation, 17 weeks' paid parental leave, 16 paid volunteer hours annually, up to 20 "Work from Anywhere" days, language lessons, and a four-week paid sabbatical after 5 years. Relocation support is available.
AI is embedded across functions; you'll use AI-enabled tools daily for account research, prioritization, outreach drafting, and customer interactions.
REQUIREMENTS:
- Native French speaker with fluent English
- Some experience in Account Management, Customer Success, sales, or another customer-facing B2B role
- Clear communication skills and confidence building relationships with business customers
- Commercial curiosity and interest in identifying account growth opportunities