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Salary: USD 70,000 - 80,000 / annual
Axios is a modern media company seeking a Client Success Account Manager to lead post-sale account management for advertising clients. You will own the full client lifecycle from kickoff through campaign wrap, delivering best-in-class experiences while identifying growth opportunities and maximizing long-term value.
Key responsibilities include:
- Drive client retention and identify expansion opportunities across the Axios product suite
- Manage all post-sale campaign elements: kickoff calls, production, launch, and reporting
- Work cross-functionally with Creative House, Events, Brand Journalism, and Ad Operations teams to develop and execute campaigns
- Partner with Client Partnerships on pre-sale efforts including media planning, proposals, and RFP responses
- Pull reports and use analytics to make data-driven campaign optimization recommendations
- Develop and implement long-term strategies aligned with team and company goals
- Support renewal activities and media planning efforts
You will work independently in common situations while understanding broader business context, with occasional support. The role requires managing multiple campaigns simultaneously while maintaining attention to detail and exceeding client expectations.
Qualifications:
- 1+ years of digital campaign planning and execution experience in a publisher or agency environment
- At least 2-4 years of total work experience
- Experience developing media plans and recommending products/campaign strategies based on client objectives, budgets, and goals
- Proven ability to build and maintain strong relationships across internal and external stakeholders
- Outstanding communication, organization, and project management skills with obsessive attention to detail
- Agile and adaptable in managing multiple priorities and deadlines
- Capacity to analyze complex situations, foresee challenges and opportunities, and develop effective solutions independently
- Demonstrated ability to work independently, prioritize tasks, and manage time effectively
- Flexibility to pivot strategies in response to changing market conditions
- Proficiency in Google Office Suite (Slides, Sheets, Docs)
- Prior experience in account management, customer support, media planning, RFP development, digital marketing, ad operations, or business development is a plus
- Growth mindset, entrepreneurial spirit, and passion for Axios mission
- Team player who operates with integrity and fosters collaboration
