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Salary: USD 100,000 - 120,000 / annual
AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company combines AI-driven search with a universe of public and private content (equity research, company filings, event transcripts, expert calls, news, trade journals) to help sophisticated organizations remove uncertainty from decision-making.
You will join the Customer Success team as an Account Manager focused on the Life Sciences & Healthcare vertical. In this role, you'll manage a portfolio of corporate clients who use AlphaSense to track therapeutic pipelines, benchmark deals, and analyze markets. You'll serve as the primary point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions.
Key responsibilities include:
- Maximize retention rates across your book of business and forecast retention performance
- Drive adoption of AlphaSense solutions into other business units within existing clients to exceed monthly, quarterly, and annual revenue goals
- Identify revenue at risk and position the company to prevent churn
- Collaborate with Account Executives to identify and pursue growth opportunities
- Develop deep understanding of client business operations, roles, responsibilities, projects, and performance metrics to communicate effectively with users and decision-makers
- Cultivate relationships with users and key stakeholders, positioning AlphaSense as a business partner rather than vendor
- Conduct Business Reviews with key stakeholders
- Provide consistent proactive outreach with relevant materials and information
- Serve as physical presence within client organizations (floor walks, lunch and learns, etc.)
- Act as advocate for AlphaSense internally and for the client externally
- Acquire value stories and product feedback from clients; circulate internally to support product development, marketing, and sales efforts
The team takes a consultative approach to solving client challenges through the product, ensuring customers have the right data to make informed decisions. You'll work closely with sales, product, and marketing teams to maximize business effectiveness.
REQUIREMENTS:
- Minimum 3 years of experience in an account management role where you owned retention and growth for an existing book of business
- Demonstrated success carrying renewal and expansion targets for client accounts post-sale
- Strong ability to develop rapport with new people and proven success managing and growing relationships within Fortune 1000 clients
- Expertise in your role with strong internal and external relationship management, business acumen, and commitment to effective processes and tactics
- Natural intellectual curiosity with ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Demonstrated grit, work ethic, initiative, enthusiasm, and commitment to delivering results
- Exceptional oral, written, and presentation skills; ability to distill complex issues into simple terms for audiences ranging from analysts to C-level executives
- Prior experience in Life Sciences, Healthcare, or related industries is not required; industry knowledge can be built on the job
