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WorkWhile is a venture-backed workforce solutions platform (backed by Khosla Ventures, Inc. 5000 recognized) that matches hourly workers with shifts in logistics, warehousing, and last-mile delivery. The company is disrupting the $650B staffing market by providing workers with stable income, next-day pay, telehealth, and financial services while giving businesses access to quality, reliable labor.
As an Account Manager for Last Mile, Logistics & Warehousing, you will manage a portfolio of enterprise and multi-site accounts including last-mile delivery providers, 3PLs, warehouse operators, distribution centers, and e-commerce fulfillment companies. You will be the primary strategic partner and point of contact for these clients, responsible for staffing planning, relationship building, and driving account growth and retention.
Key responsibilities include:
- Serve as lead point of contact for all account matters, including staffing planning, escalations, and strategic initiatives
- Build and maintain relationships with site managers, operations leaders, safety managers, HR leaders, and other stakeholders
- Develop deep understanding of each client's operating environment—shift patterns, volume forecasts, delivery routes, equipment/certification requirements, safety standards—to proactively meet workforce needs
- Maintain and grow contracts by identifying upsell and expansion opportunities across new sites, shifts, markets, and job categories (forklift operators, pickers/packers, drivers)
- Act as trusted advisor, aligning WorkWhile solutions to operational goals and labor challenges (turnover, absenteeism, overtime costs)
- Ensure timely fulfillment of shifts and workforce solutions in line with client expectations and SLAs
- Communicate progress of weekly, monthly, and quarterly initiatives to internal teams and client stakeholders
- Forecast and track key metrics: fill rates, worker performance, client satisfaction, revenue growth
- Prepare regular account health reports and business reviews for operations leadership
- Collaborate with Sales to identify growth opportunities and expand WorkWhile presence across new facilities, markets, regions
- Partner with Ops teams to ensure worker supply meets demand, especially during peak periods (Q4 holiday, promotional events, seasonal spikes)
- Assist with challenging client requests and escalations to minimize operational disruption
Requirements:
- 3–5+ years of proven Account Manager experience, ideally in logistics, warehousing, last-mile delivery, staffing, or workforce solutions
- Strong understanding of warehouse, fulfillment, and delivery operations; labor dynamics; and staffing challenges in high-volume, shift-based environments
- Demonstrated ability to communicate, present, and influence stakeholders from site supervisors to VP-level operations executives
- Experience managing multi-site or enterprise accounts (strong plus)
- Solid experience with CRM software (Salesforce or similar) and Google Suite
- Track record of delivering client-focused solutions and hitting retention and growth targets
- Ability to manage multiple accounts and competing priorities with sharp attention to detail
- Excellent listening, negotiation, and presentation skills
- Strong verbal and written communication
- Undergraduate degree preferred
