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Salary: USD 59,700 - 65,000 / annual
Blackhawk Network (BHN) is a global platform enabling businesses to access the world's largest network of branded payment solutions, including gift cards, egifts, corporate payouts, rewards, and prepaid financial cards. The company serves over 400,000 consumer touchpoints globally.
The Account Manager II manages mid-tier retail clients within the Blackhawk Network Alliance and supports the Go-To-Market sales team in executing omnichannel sales initiatives. This role bridges operational execution and client relationship management, working closely with Strategic Relationship Managers and cross-functional teams.
Key Responsibilities:
- Manage mid-tier accounts and maintain regular direct communication with partners
- Execute all operational activities related to program management: product setup, testing, resets, project execution, merchandising coordination, and account maintenance
- Collaborate across functions to execute initiatives, address partner concerns, and develop solutions
- Pull and analyze data to support client meetings; participate in client calls and attend in-person meetings as needed
- Manage procurement, distribution, and fulfillment of promotional programs for alliance partner stores
- Learn new product lines and develop expertise in various payment solutions offered to partners
- Travel approximately 10% of the time
The role requires frequent interaction with clients and stakeholders via Zoom, Teams meetings, and occasional on-site visits. You will work with complex, sometimes intangible product concepts and be expected to explain technical details clearly to non-technical partners.
Requirements:
- 2+ years of account management, project management, or client services experience
- Bachelor's degree preferred or equivalent experience
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Strong organizational skills, effective time management, and ability to manage multiple priorities
- Proven experience with relationship development and client trust-building
- Initiative and sound decision-making skills
- Ability to work independently with minimal instruction
- Ability to influence effectively across business functions
- Demonstrated presentation skills
- Project management and logistics skills with proven ability to implement programs on time, to specification, and within budget
- Ability to understand and manage technical program details
- Comfort with complex, emerging product concepts
- Demonstrated curiosity and adaptability with emerging technologies; experience implementing and utilizing AI tools to enhance work or deliver measurable results is valued
