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Salary: USD 115,000 - 135,000 / annual
SonderMind is a mental healthcare platform that connects patients with in-network therapists and delivers high-quality clinical outcomes through technology-enabled care. The company provides clinicians with tools including telehealth, outcome measurement, and secure messaging.
As Account Manager, Health Plans, you will be the primary point of contact for a portfolio of payor (insurance) partners, responsible for deepening and expanding these strategic relationships beyond the initial contract. Reporting to the Head of Payor Strategy and Partnerships, you will operate as a trusted advisor to payor executives while driving growth for SonderMind.
Key responsibilities include:
- Serving as the primary point of contact for assigned payor partners, owning day-to-day relationships and executive-level connections through regular business reviews and Joint Operating Committees
- Building and delivering ROI narratives using clinical outcomes, access improvements, cost savings, and utilization data to demonstrate SonderMind's value
- Identifying and pursuing account expansion opportunities including new geographies, lines of business, products, and value-based programs
- Driving member utilization through partner engagement on referral pathways and co-marketing initiatives
- Partnering with the Payor Contracting team on renewals and new agreements, bringing relationship insights and expansion opportunities
- Working cross-functionally with Revenue Cycle, credentialing, compliance, legal, finance, and operations teams
- Traveling to industry conferences and in-person partner meetings
Success is measured by payor partners viewing SonderMind as strategic and seeking new opportunities, measurable account growth with expanded offerings and increased utilization, strong data-backed value narratives, effective collaboration with contracting teams, and proactive identification of growth opportunities.
Requirements:
- Minimum BA/BS in Business Administration, Healthcare Administration, or related field
- Minimum five years of experience in strategic account management, partner growth, or payor-facing relationship management, ideally in behavioral health or healthcare
- Proven track record of growing accounts through expanded offerings, increased utilization, or revenue growth within existing relationships
- Knowledge of managed care and payor landscape, including familiarity with alternative payment models such as value-based programs, risk arrangements, and case rates
- Strong analytical and storytelling skills with ability to translate outcomes and utilization data into compelling narratives
- Executive presence and strong written, verbal, and analytical communication skills
- Ability to work remotely and travel to corporate office, payor visits, and conferences
- Comfort with AI tools to drive outcomes
