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Trustpilot is a profitable, high-growth FTSE-250 company and the world's largest open customer review platform. This role is based in our Copenhagen headquarters and focuses on driving customer retention and expansion within the French mid-market segment.
You will own a customer portfolio for the French market, acting as the primary point of contact and trusted advisor. Your responsibilities include:
• Managing customer retention and expansion, developing long-term relationships and strategic success plans
• Taking ownership of customer accounts and ensuring satisfaction, product adoption, and contract renewal
• Analyzing market trends and customer behavior within France to identify growth opportunities
• Developing tailored strategies to enhance customer satisfaction and value delivery
• Understanding client objectives and KPIs to ensure Trustpilot delivers against them
• Increasing renewal rates and reducing churn
• Identifying and pursuing upsell opportunities and new revenue streams
• Acting as an advocate for client needs to internal support, product, engineering, and sales teams
• Successfully onboarding clients and ensuring full utilization of paid subscriptions
• Working closely with Account Executives and Account Managers on the French Mid-Market team
You'll be at the center of our Copenhagen headquarters, working in a collaborative, multilingual environment with colleagues across the globe. Trustpilot operates in 8 cities worldwide with over 1,000 employees and 50+ nationalities.
Benefits include flexible working options, competitive compensation plus bonus, 25 days holiday (30 after 1 year), two paid volunteering days annually, learning and development through Trustpilot Academy and Blinkist, comprehensive health package, pension, Headspace access, paid parental leave, and regular team social events.
REQUIREMENTS:
• Native-level French fluency with strong English proficiency
• 3+ years of Sales, Account Management, or Customer Success experience, preferably in software, digital, or online marketing
• Proven track record in SaaS or Tech sales with consistent quota achievement
• Experience managing a portfolio of customer accounts with focus on high renewal/retention rates
• Proven experience in B2B sales or account management with subscription-based models
• Genuine commitment to understanding customer needs and exceeding expectations
• Ability to build and maintain strong relationships with multiple stakeholders
• Thrives in team-based environments and excited to work regularly with Copenhagen-based colleagues
