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Moss is a Finance AI platform for Europe's mid-sized businesses, automating card issuing, invoice management, and expenses to simplify financial workflows. The company recently closed a €35 million Series C in August 2026, achieving a €1 billion valuation and becoming one of Europe's newest fintech unicorns. With 300+ employees across 5 European offices and 10,000+ business customers, Moss is hiring an Account Manager to drive customer success in the Dutch market.
In this role, you will focus on building and nurturing relationships with customers in the Netherlands, working 4 days per week onsite in the Amsterdam office. Your primary responsibilities include:
- Drive customer engagement by developing deep understanding of clients' finance goals and guiding them to activate all spend management features
- Identify and execute upsell opportunities by leveraging product knowledge and customer needs analysis to increase account value
- Measure success using KPIs such as spend engagement, SaaS uplift, and renewals to monitor revenue trajectory
- Act as a product ambassador, compiling customer feedback and advising internal stakeholders on current and future product features
- Continuously improve the customer journey through process excellence initiatives that increase satisfaction and retention
You will work closely with internal teams and serve as a trusted advisor to customers, helping them maximize the value they derive from Moss's platform.
REQUIREMENTS:
- Proven experience in a commercial, customer-centric, proactive B2B role
- Prior experience with upselling products and features to existing customers
- Fluent in both Dutch and English
- Customer-obsessed mindset with ability to empathize with customer needs and deliver flawless experiences
- Commercially minded with ability to demonstrate continuous value, identify new business opportunities, and confidently negotiate pricing and contracts
- Clear communicator able to explain complex topics to diverse audiences
- Analytical mindset with ability to read, interpret, and leverage data to prioritize customers, identify upsell opportunities, and prevent churn
- Methodical multi-tasker with structured approach to managing multiple requests and priorities
