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Sitecore is a leading provider of agentic digital experience software, trusted by global brands including American Express, Porsche, Starbucks, and L'Oréal. The company brings together content, commerce, and data into a composable platform enabling brands to deliver personalized, adaptive digital experiences at scale.
As an Account Manager for the West region, you will own and grow relationships with existing enterprise customers. Your primary responsibilities include:
• Serve as the primary contact for designated accounts, building strong relationships across all organizational levels
• Understand each customer's unique business objectives, challenges, and requirements, and align Sitecore solutions accordingly
• Proactively identify upselling, cross-selling, and contract renewal opportunities to drive revenue growth
• Develop and execute strategic account plans to maximize customer satisfaction, retention, and lifetime value
• Collaborate cross-functionally with internal teams and leverage Sitecore's partner network to deliver exceptional client support
• Stay informed on industry trends, competitive landscape, and customer feedback to inform product enhancements
This role is ideal for a self-motivated, free-thinking top performer who thrives in a fast-paced, dynamic environment. You will have the opportunity to make a major impact on the company's rapid growth while working with an established, best-of-breed industry leader.
REQUIREMENTS:
• Demonstrable experience in full-cycle software sales or SaaS environments
• Account management or sales experience in an enterprise environment
• Strong communication skills with ability to build rapport and credibility with clients at all organizational levels
• Results-oriented mindset focused on driving customer satisfaction, retention, and revenue growth
• Ability to manage multiple priorities effectively in a fast-paced environment
PREFERRED QUALIFICATIONS:
• Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies
• Experience presenting onsite to executive stakeholders
• Tenacious, ambitious, self-starter mentality with natural curiosity, high coachability, and strong emotional intelligence
